Unit 304 Assessment Activity Pack L3 Credits 3

Unit 304 Understanding duty of care

LO1 understand why effective communication is important in care settings/services

1.1 Q71. SUMMARISE THE DIFFERENT REASONS WHY PEOPLE COMMUNICATE (1.1)

In the present scenario, moral dilemmas play a very important role in the growth and development of an individual. In simpler terms, it is defined as a situation in which individuals make morally right decisions and it results in wrong outcomes. On the other side, it can be stated that sometimes people make morally wrong decisions and produce the most favorable outcomes. Furthermore, it can be better understood by the example of the shipwreck, in which the captain of the ship experienced a situation where he was required to decide whether he should throw a weak passenger or let all the people drown. The present research depicts the nature of moral dilemmas along with the strengths and limitations of different moral theories.

1.2 Q72. EXPLAIN HOW COMMUNICATION AFFECTS RELATIONSHIPS IN A CARE SETTING/SERVICE (1.2)

1.3 Q73. IDENTIFY THE SKILLS REQUIRED TO BE AN EFFECTIVE COMMUNICATOR (1.3)

1.4 Q74. DESCRIBE HOW COMMUNICATION SKILLS CAN BE USED TO MANAGE COMPLEX, SENSITIVE, ABUSIVE AND DIFFICULT SITUATIONS IN A CARE SETTING/SERVICE (1.4)

1.5 Q75. EXPLAIN THE IMPORTANCE OF MAINTAINING OPEN AND HONEST COMMUNICATION IN A CARE SETTING/SERVICE (1.5)

LO2 understand the variety in people’s communication needs and preferences

2.1 Q76. DESCRIBE A RANGE OF COMMUNICATION METHODS AND STYLES AVAILABLE (2.1)

2.2 Q77. DESCRIBE HOW PEOPLE MAY USE OR INTERPRET COMMUNICATION METHODS AND STYLES IN DIFFERENT WAYS (2.2)

2.3 Q78. DESCRIBE FACTORS THAT NEED TO BE CONSIDERED FOR EFFECTIVE COMMUNICATION (2.3)

2.4 Q79. EXPLAIN HOW DIGITAL AND OTHER TECHNOLOGIES CAN BE USED TO PROMOTE AND ENHANCE EFFECTIVE COMMUNICATION BETWEEN SELF AND OTHERS (2.4)

2.5 Q80. DESCRIBE BARRIERS THAT MAY BE PRESENT WHEN COMMUNICATING WITH OTHERS (2.5)

2.6 Q81.EXPLAIN HOW TO ACCESS SUPPORT OR SERVICES TO PROMOTE EFFECTIVE COMMUNICATION. (2.6)

2.7 Q82.DESCRIBE THE IMPACT THAT POOR OR INAPPROPRIATE COMMUNICATION HAS ON PRACTICE(2.7)

LO3 be able to communicate effectively with others

3.1 Q83.DEMONSTRATE A RANGE OF EFFECTIVE COMMUNICATION METHODS AND SKILLS. (3.1)

3.2 Q84.DEMONSTRATE THE APPLICATION OF COMMUNICATION SKILLS APPROPRIATELY IN RELATION TO MESSAGE AND AUDIENCE FOR MAXIMUM IMPACT. (3.2)

3.3 Q85.DEMONSTRATE THE USE OF COMMUNICATION SKILLS TO BUILD RELATIONSHIPS. (3.3)

3.4 Q86.DEMONSTRATE HOW TO OVERCOME BARRIERS TO EFFECTIVE COMMUNICATION. (3.4)

LO4 be able to meet the communication and language needs, wishes and preferences of individuals

4.1 Q87.DEMONSTRATE HOW TO ESTABLISH THE COMMUNICATION AND LANGUAGE NEEDS, WISHES AND PREFERENCES OF INDIVIDUALS IN ORDER TO MAXIMISE THE QUALITY OF INTERACTION.(4.1)

4.2 Q88.DEMONSTRATE A RANGE OF COMMUNICATION STYLES, METHODS AND SKILLS TO MEET AN INDIVIDUAL’S NEEDS. (4.2)

4.3 Q89.DEMONSTRATE HOW TO RESPOND APPROPRIATELY TO AN INDIVIDUAL’S REACTION WHEN COMMUNICATING. (4.3)

4.4 Q90.DEMONSTRATE PROFESSIONALISM WHEN USING A RANGE OF DIFFERENT COMMUNICATION METHODS. (4.4)

LO5 understand the role of independent advocacy services in supporting individuals to communicate their needs, wishes and preferences

5.1 Q91.EXPLAIN THE PURPOSE AND PRINCIPLES OF INDEPENDENT ADVOCACY. (5.1)

5.2 Q92.OUTLINE WHEN TO OFFER SUPPORT TO INDIVIDUALS TO ACCESS ADVOCACY SERVICES. (5.2)

5.3 Q93.EXPLAIN HOW TO SUPPORT INDIVIDUALS TO ACCESS ADVOCACY SERVICES. (5.3)

LO6 understand confidentiality in care settings/services

6.1 Q94.EXPLAIN THE MEANING OF THE TERM ‘CONFIDENTIALITY’ WITHIN A CARE SETTING/SERVICE. (6.1)

6.2 Q95.EXPLAIN THE IMPORTANCE OF MAINTAINING CONFIDENTIALITY WHEN COMMUNICATING WITH OTHERS. (6.2)

6.3 Q96.EXPLAIN WHY AND WHEN CONFIDENTIALITY MAY NEED TO BE BREACHED. (6.3)

6.4 Q97.DESCRIBE THE POTENTIAL TENSION BETWEEN MAINTAINING AN INDIVIDUAL’S CONFIDENTIALITY AND DISCLOSING CONCERNS. (6.4)